Designing the AI side of a contact centre: routing, self-service agents, live agent assistance and the handover between them.
Engineers and consultants building on Dynamics 365 Contact Center who now own the conversational AI as well.
Level: Intermediate · Official credential: Transforming Contact Center Experiences with AI in Dynamics 365
Straight to the official sources — no sign-up, no reselling
We deliver the official Microsoft course for AB-250 — in person or virtual, public or in-company. Real demos, real stories, and the whiteboards to take home.
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